FAQS


  • I received a box that was dropped off by UPS and the box shows visible damage. What should I do?

    If you accept the package, we can then send you the parts needed to complete the unit. Let us know immediately by filling out the Order Replacement Parts section on the website.

  • What should I do if I am missing parts for my unit?

    Please submit a request to support@rtaproducts.com, attaching your proof of purchase, the product’s model number, and the part number(s) you require. For the part numbers, please consult your assembly instructions. If you've misplaced them, you can download them from Assembly Manuals. If you haven't received a response within 1 business day, please follow up by calling 1-954-499-9149, providing your name and email address.

  • How long does it take to receive a replacement part?

    We are located in Pembroke Park, FL and we ship all parts by UPS ground. Depending on where you are, it can take up to 6 business days from the day we confirm the shipment. Part shipments will be confirmed by e-mail, using the e-mail address you provided in the form.

  • When I opened the box, the instructions were missing. What should I do?

    You can download or view them in our website under Find an Instruction Manual. This is the fastest way to receive the instructions, otherwise you can also call us at (954) 499-9149 and we will either fax them or e-mail them to you. Please consider the environment before printing any material.

  • What tools do I need to assemble a desk?

    All of our desks include a small Phillips screwdriver and a mini-wrench. This will be inside the hardware plastic bag. A small power screwdriver or drill is helpful, but not required.

  • How long does it take to assemble a desk?

    It varies depending on the desk. It depends on the complexity of the product and how much experience you have assembling furniture.

  • Can I add accessories or wheels to the desk I purchased?

    We do not recommend installing other accessories or wheels on a desk that was not designed to include other than the supplied accessories and wheels. It is not safe and it will void the original warranty.