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Return Policy

It is recommended that you open the Box as soon as possible and inspect for concealed damage. If there are parts missing or damaged, please contact warranty@rtaproducts.com for replacements.

If you would like to return your product, you must first request a Return Authorization Number (RA#) by emailing support@rtaprodducts.com. Our support Team will email you a return shipping label. You must ship the item back to us within 10 days of receiving the item. No refunds will be given if the RA# is missing from the label. As soon as the product is received in our facility you will receive a refund less the shipping cost involved in the return.

If the product is defective or damaged beyond repair, please take a pictures of the damage or defect and contact our support team at support@rtaproducts.com or call 1-866-782-8262 to receive a Return Authorization Number (RA#). We will then provide you with a return shipping label. The item must be returned in its original box within 10 days of receiving the item. Upon receiving your return in our facility, the item will be inspected and you may choose to exchange your item or request a full refund.

Please allow about 10 days to complete your refund. We are unable to issue refunds for products returned that have been soiled, accidentally damaged or returned with parts missing.

 

  • Email support@rtaproducts.com to Receive a Return Authorization # ( RA#)
  • Print the return shipping label that the support team will send you
  • Re package item in the original box and include ALL of its parts
  • Make sure you return the product within 10 days of receiving it
  • Please allow 10 days to receive your refund