Refund / Return Policy
It is recommended that you open the Box as soon as possible and inspect for concealed damages.
STOP - DO NOT RETURN:
If you are not satisfied with your Techni Mobili product, please give us the chance to work with you to correct it. Before returning the product, keep in mind that our chairs are covered by our different warranties depending on the product type as indicated in our general warranty page. Send an e-mail to support@rtaproducts.com with the description of the issue and the warranty customer support team will answer you to correct any issues, please allow for 24 hours.
Please review below our refund/return policy:
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NEW & UNBOXED |
USED & NOT DAMAGED |
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Return Box |
ORIGINAL PACKAGING | ORIGINAL PACKAGING |
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Allowed Return |
WITHIN 10 DAYS FROM DATE OF RECEIPT | WITHIN 10 DAYS FROM DATE OF RECEIPT |
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Return Ship Fees |
100% PAID BY BUYER | 100% PAID BY BUYER |
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RESTOCKING FEE |
NONE | 15% OF PURCHASE PRICE |
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Damage Chargeback |
SHOULD WE FIND ANY DAMAGES UPON RETURN & INSPECTION – AN AUTOMATIC 10% FEE WILL APPLY – REGARDLESS OF RETURN REASON OR CATEGORY | |
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CONDITIONS |
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REFUNDS |
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ORDERS INFORMATION:
- ORDERS CANCELLATIONS: orders can be cancelled at any time ONLY IF it has not shipped, meaning that tracking information has not been provided via e-mail or text.
- CANCEL VIA E-MAIL: You can “only” cancel via e-mail to orders@rtaproducts.com. NOTE: Make sure to always include your ORDER#. Without that information orders will not be cancelled.
- NOTE: Should the product been placed inside the truck for shipping and can’t be removed on time or it has already been shipped prior to your e-mail, BUYER will be responsible for its return plus original order shipping costs.
- All boxes returned must be marked as “RETURN / RMA#”
- BOX INTERCEPTION FEE: Orders cancelled "AFTER" the package has been shipped will be charged a "$20 Package Interception Fee" in order to return it to our warehouse. This fee will be deducted from the purchase price; while refund will be processed once the package has been returned to our warehouse by the carrier.
- PROMOTION PRICE ADJUSTMENT: Only by request with proof of purchase from technimobili.com website.
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CARRIER DELIVERY ISSUES & NOTIFICATIONS:
Non-delivery / Lost package: Notify our team by e-mailsupport@rtaproducts.com WITHIN 5 DAYS of delivery ETA notification provided by carrier.
- Techni Mobili will open an investigation with carrier for loss or incorrect delivery of the package. Our team will advise about actions being taken involving package trace.
- Should carrier provide “signed” proof of delivery and confirm delivery to the buyer’s provided address, Techni Mobili will not replace or issue a refund. It is up to the buyer’s responsibility to locate the package.
- Techni Mobili will not initiate an investigation any time AFTER 10 DAYS of initial carrier ETA notification, nor will provide a refund or replacement. It is the buyer’s responsibility to locate the package or contact carrier directly for assistance.